WARNING: There are some upsetting photos at the end of this post. I am going to put them below a fold. But if you click through, you will be exposed to them.
My job as a night vet tech in the big ER vet clinic is proving to be challenging and rewarding in almost equal measures. Blood, feces, urine, vomit, survival, recovery, death, birth--it's a hell of a tapestry. I used to suffer from insomnia. Not this summer! I am asleep as soon as I become horizontal, sometimes even before then: the other afternoon I nodded off while playing a last game of baby with the dogs before we went to bed--they were not amused.
But don't let my whining mislead you--I am learning so many valuable things! Every night I am confronted with situations that require me to step up to the plate, that require me to act with compassion and confidence. Every night I get a little more confident that I can do that.
The job of a vet tech overlaps with that of the vet but they serve different functions with respect to patients and owners. For example, the vet may order a CBC blood panel for a patient. He may not know (or remember, or even care) which tube we need to put the blood in for this test, whether we are running the test on serum, plasma, or whole blood, and he certainly doesn't care which machine is used or which buttons must be pushed in which order to make the machine do its thing. That is all the job of the vet tech. The role of the vet is to identify when that test will give him useful information about the animal's condition and to interpret the results when we hand them over.
I've learned that the vet tech is another important "test" that the vet can use: we have our hands and eyes and ears on an animal far more frequently than he does. A good vet will use his techs to identify subtle changes in physical state or behavior or demeanor that he might miss. Communication is essential here. Not just the style but the content, timing, and mode of delivery.
The vets that I work with can sometimes be kind of crabby at 3am when faced with the fourth bloat of the night (they work 24-hour shifts on the weekends) but without fail, they are willing to answer my questions and give me more information when I need it to execute their requests. In return, I give them my entire focus: they want hustle, they get it. They want to see the dog we just had out 5 minutes ago, they get it. At 5am they call down and change all the meds they had scheduled for a patient at 2am, I update the flow sheet. Apparently I boasted (quite foolishly) when I started working at the clinic that I only had to be shown something once. One of the vets I work with regularly remembered that and repeated it to the clinic owner, affirming to him that it was true; he repeated it all back to me. She's a vet who relies on her techs to do their job so she can do hers; I was extremely pleased.
Having said all that, let me show you a different perspective. Take a look at this blog post. Go on, I'll wait.
Where do we start with that mess? I started by showing it to vets and techs that I work with. I asked them if the experience of the vet writing that blog was similar to theirs. Their responses were consistent: she needs to find another job, preferably not doing veterinary medicine. Here are our combined comments:
- Quit giving free vet advice to "friends" on Facebook. No, better yet, get the hell off FB entirely.
- Draw clear lines between home life and professional life.
- Find another clinic to work for. Any clinic that double-books is not a clinic that is focused on patient care. Our clinic may schedule 2-3 wellness appointments back to back for a single daytime doctor (not overlapping) but those are immediately followed by a block of time, usually 10 minutes per appointment, so the vet can take care of notes and calling owners. Every single daytime vet at the clinic that I work at has a scheduled lunch hour.
- Fire the techs at that clinic and find ones who can do the job. A vet collecting xrays for a barium study? That's what a tech is for.
- If you can't fire the techs, learn how to use the techs you have rather than do it all yourself. Compassionate, patient-focused veterinary care requires a team, not a lone ranger here to save the day.
"Harsh reality"? I beg to differ. There are many ways to run a clinic: some ways result in patient-focused care, others don't. That vet blogger should come visit our clinic. Just not at night. She couldn't handle it.
1 comment:
Read the entire post! Couldn't be prouder of you for hanging in there no matter what comes your way.
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