Saturday, April 09, 2011

Emergency Immersion

Nothing like a little crisis to hone one's language skills.


 While we were in Burgundy, my mother became very ill. As it turns out, she required surgery and ended up spending 6 days in the Centre Hospitalier in Macon, France. The details are not important here. My aim with this post is to thank the army of people who helped me and Judy get through that mess.

First and foremost, I want to thank Kim. She is a doctor and was monitoring my mother's condition and she was the one who said, we need to take her to the emergency room. And Kim stuck by my side for those very long 8 hours as we began our navigation through the French health care system. Kim was professional, focused, and calm. I would have been much more stressed if she hadn't been by my side for those first two days.

To give you some feel for our experience, the staff at the hospital, most of whom had no English at all, referred to my mother as "l'Anglaise," the English woman. The fact that the usually fastidiously polite French chose this name over Madame B. told me that having a foreigner as a patient was a pretty unusual event.

I also have to thank Madame Hala and Madame Rita, the two women from whom I've taken French lessons through Aramco Community Education. I've had over 100 hours of classroom instruction and speak only the barest of French. If they hadn't drilled me over and over in class, I might not have had the confidence to keep trying even though I was perfectly aware that I was barely communicating at all. Forget articles, forget gender, I was just trying to string together the right verb with the right pronoun with something like an object. I quickly realized that as long as my pronunciation was correct, I was being allowed all sorts of egregious grammatical sins. I did learn many new words, including lots of medical terms I never planned to have to know (le vesicule bilaire and the conjugation of the verb vomir [to vomit], for example), but some of them are quite useful, such as l'attestation de paiement (receipt).

We were so lucky to have an emergency room doctor with a bit of English who called in a specialist who has, as it turns out, quite a lot of English. In fact, I met the specialist's English teacher one afternoon! Dr. O. was kind, caring, and professional. His advocacy and support were amazing.

I have to also thank the ladies in the hospital billing department who spent hours with me while I was on the phone to Judy's insurance company, translating faxed documents from English into some sort of French that made sense to them.

Marc and Karen, the owners of Le Nid, threw open their house, their computer, and their internet connection to me, gave me a cell phone when mine was out of money on a Sunday, and even a couple of supportive hugs. They went far above the normal call of hosting guests at Le Nid.

Judy and her husband Dave's neighbors Karen and Greg deserve a mention too. Because Dave didn't have an email account of his own, I got their email addys and flooded their inboxes with flight reservations and other information that Dave needed to get to France.

Dave also gets a nod because I called when Judy was in surgery, waking him up and giving him about 30 hours notice of his departure for France. He managed to pull everything together and arrived in Macon more or less on schedule. Not a feat to be dismissed.

And I want to thank all of my friends who were with me in France. They shadowed me for almost three days before I was able to give them the slip (by getting up and leaving before they were up!). They came to visit Judy in the hospital the afternoon she was out of surgery when tubes were coming out of her in all directions! Now that is a group of good friends! These same friends also handed me glasses of wine in the evenings and even offered to play more Uno (not sure if they actually liked the game by then or if they were just being nice).

I barely remember sitting in the McDonald's in Macon using the free Wifi on my iPad to look for a hotel near the hospital while Duwain and Kim were struggling to get their locked devices to surf on the 'net. I know they were frustrated and jonesing for their email. Still, everyone kept a decently good perspective on the situation.

And Duwain, bless him, said, there has to be a silver lining to this mess: it may result in Judy being able to put a chronic health problem behind her entirely. And that is indeed how things are looking now. Oh, there are a few arguments still to be had with the insurance company. And my mother is still mending, by no means back to full health. But she is at home and doing well.

I am very lucky to have such good friends, both new and old.

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